Ellena

The Greatest Astrologer

These General Terms and Conditions of Use

Describe all the products and services offered by SAS Eklipso via its website ellena-art.com

Define the relationship between the User and SAS Eklipso

The use of our Services and/or our Products implies your acceptance of these General Terms and Conditions of Use.

If you do not accept the General Terms and Conditions of Use, you must stop using our Services and/or Products.


About ellena-art.com

The website ellena-art.com belongs to SAS Eklipso - 6 chemin des Montquartiers, 92130 Issy-les-Mx


Access to our Services

In order to access and use the Services and/or Products offered by ellena-art.com, you must be an individual person, be over the age of legal majority in your country of residence, have the legal capacity to use a website, not be in a precarious financial situation (over-indebtedness), nor suffer from Alzheimer’s or any other mental, neurodegenerative disorders or even disorders caused by aging.

You must also have an Internet access.


How do I order the Products in the “Online Store”?

Go to ellena-art.com and click on “Online Store”. Select the Product(s) you would like to order and click on “Buy Now”. Fill out the required personal data, including a valid e-mail address.

We would like to draw your attention to the importance of entering complete and exact information about yourself.

This ensures the work performed is of quality.

As a result, it also ensures that you receive customized services of quality.


Delivery delay for Products and Services

Any order for a product or service triggers the sending of an email confirming the order.

Products and services are delivered by email within 12 hours.

The User will receive an email with the product (Birth Chart, forecast, …) attached as a PDF file.


How do I pay

Payments can only be performed through the payment methods at your disposal on our website.

You enter your confidential credit card details in a secure area fully managed by our payment solutions or certified PCI DSS suppliers.

SAS Eklipso does not have access to your encrypted card details under any circumstances.

In order to optimize the quality of the Service and/or Products, we reserve the right to temporarily or permanently add, remove, suspend or replace one or several payment solutions offered by the payment solutions or certified PCI DSS-compliant suppliers without informing you in advance.


How do I get a refund?

ellena-art.com offers a satisfied-or-refunded guarantee covering the last Service or Product purchased.

You can obtain a refund within the 30 days that follow your purchase.

Send an email to contact@ellena-art.com and write « refund request » and the name of the Product you would like to have refunded in the message body.

Our customer service will carry out the refund and send it to the bank account linked to the bank card you used for the payment.

In order to benefit from this refund guarantee under optimum conditions, we would like to draw your attention to the importance of entering complete and correct information (your surname, first name and full postal address).


How can I unsubscribe?

If you want to unsubscribe from all of our Services, you can ask for it via the cancellation-of-subscription link appearing in the e-mails you receive or send an email to contact@ellena-art.com and write « Unsuscribe » in the message body.

The link to cancel your subscription appears in all the e-mails sent by ellena-art.com.


Warranties and disclaimers related to Services

Our Services are subject to an obligation of means, and provided within the limits of what our Professional Astrology softwares can produce. We hope that you will enjoy using them.

SAS Eklipso does not warrant the accuracy, timeliness, completeness, reliability or availability of ellena-art.com website or the information or results obtained from the use of ellena-art.com website.

Unless expressly provided for by these General Terms and Conditions of Use, neither SAS Eklipso, nor its suppliers make any specific promises or predictions about the Products and/or Services, either express or implied, including but not limited to fitness for a particular purpose.


Resolution of Claims or Disputes

SAS Eklipso hopes to make you a happy customer and most customer concerns can be resolved quickly and to the customer's satisfaction by contacting our customer service department through the contact email contact@ellena-art.com.

In order to provide you with top-quality Services and Products, SAS Eklipso has set up a customer service department that can deal with most of your remarks and claims directly.


How can I contact you?

If you have any comments or questions about these General Terms and Conditions of Use, you can contact us through the email contact@ellena-art.com.

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